Refund policy

Last updated: 3 October 2026

Your right to cancel

If you change your mind, you can cancel your order for any reason within 14 days of the day you receive your items. This is your right under the Consumer Contracts Regulations 2013 and it applies to all our products.

To cancel, email us at elyvexnutrition@gmail.com or use our contact form with your order number and the items you want to return. Once you've told us, you have a further 14 days to send the items back.

Condition of returns

  • Items should be unworn, unwashed and in their original condition, with any tags still attached.
  • You can try items on as you would in a shop. If an item has been worn or handled more than that, we may reduce your refund to reflect any loss in value.

How to return

  1. Contact us first with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us, as they may not reach us.
  2. Pack the items securely and send them using a tracked service. Keep your proof of postage.
  3. Return postage is paid by you, unless the item is faulty or we sent you the wrong item.

Refunds

We'll refund you within 14 days of receiving the returned items, or of you giving us proof you've sent them back, whichever is sooner. Refunds go back to your original payment method. If you cancel your whole order, we'll also refund the standard delivery charge you paid. If you chose a more expensive delivery option, we'll only refund the cost of standard delivery.

Faulty, damaged or wrong items

If an item arrives faulty, damaged or isn't what you ordered, please contact us within 30 days of delivery with your order number and a photo of the problem. We'll offer a replacement or a full refund, including any delivery and return costs. If a fault appears later, you still have rights under the Consumer Rights Act 2015.

Exchanges

We don't offer direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order.

Cancelling before dispatch

If you'd like to cancel before your order has shipped, contact us as soon as possible. If it hasn't been dispatched, we'll cancel it and refund you in full.

None of this affects your statutory rights.